Terms of Service
Effective 4 October 2026
1. About these terms
These Terms of Service (“Terms”) govern your access to and use of Nira (the “Service”), an AI-assisted lead-calling, qualification, and follow-up platform operated by Nira Proptech (“Nira”, “we”, “us”). By accessing the Service, booking a demo, or entering into an order or agreement with us, you (“you” or the “Customer”) agree to these Terms. If you do not agree, do not use the Service.
2. The Service
Nira places and receives voice calls, sends messages, qualifies enquiries, schedules site visits, and reports outcomes on behalf of the Customer. The Service is provided to businesses for use in their own sales and marketing operations. Specific scope, call volumes, channels, and fees are set out in the order or written agreement between you and us; where those conflict with these Terms, the signed agreement prevails.
3. Customer responsibilities
You are responsible for the lead data and contact details you provide to us and for the lawful basis on which those individuals may be contacted. You confirm that you have the necessary consents and authority to have Nira call, message, and follow up with the contacts you supply, and that doing so complies with applicable law, including telemarketing, do-not-disturb, and data-protection rules. You must not use the Service for unlawful, deceptive, or abusive purposes, or to contact anyone who has withdrawn consent or registered an objection to being contacted.
4. AI-assisted calls & recordings
Calls are conducted by an automated AI agent and may be recorded and transcribed to deliver, improve, and audit the Service. You are responsible for ensuring that any recording or AI-disclosure notices required in your jurisdiction are given to the people being contacted. We handle call content in accordance with our Privacy Policy.
5. Fees
Fees, billing cycle, and payment terms are those stated in your order or agreement. Unless stated otherwise, fees are exclusive of applicable taxes. Late or non-payment may result in suspension of the Service.
6. Intellectual property
The Service, including its software, models, prompts, and brand, is and remains the property of Nira Proptech. You retain ownership of your lead data and the content you supply. You grant us a limited licence to process that data solely to provide the Service.
7. Service availability
We work to keep the Service available and reliable but do not warrant uninterrupted or error-free operation. The Service depends on third-party telephony, messaging, and AI providers whose availability is outside our control.
8. Limitation of liability
To the maximum extent permitted by law, Nira Proptech is not liable for indirect, incidental, or consequential losses, or for loss of profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees paid by you for the Service in the three months preceding the event giving rise to the claim.
9. Termination
Either party may terminate as set out in the order or agreement. We may suspend or terminate access immediately if you breach these Terms or use the Service unlawfully. Provisions that by their nature should survive termination (including fees accrued, intellectual property, and limitation of liability) will survive.
10. Changes to these terms
We may update these Terms from time to time. Material changes will be reflected by a new effective date above, and continued use of the Service after changes take effect constitutes acceptance.
11. Governing law
These Terms are governed by the laws of India, and the courts at the Customer’s and our agreed place of business will have jurisdiction, unless the signed agreement specifies otherwise.
12. Contact
Questions about these Terms? Email business@niraproptech.in.